Frequently Asked Questions
Everything you need to know about improving your home's water quality.
How long does shipping take for a new water softener?
Standard shipping usually takes 3-7 business days. We provide tracking information as soon as your unit leaves our warehouse so you can prepare for installation.
Do you offer professional installation services?
While we specialize in high-quality systems, we can recommend certified local plumbers in your area who are experienced with NE Water Softener products.
What is your return policy for water filtration systems?
We offer a 30-day return policy for unused, uninstalled systems in their original packaging. Please contact our support team to initiate a return authorization.
Will these systems work with both well water and city water?
Yes, we offer specific configurations designed to handle the unique mineral profiles of both municipal city water and private well water sources.
What kind of warranty comes with my purchase?
All NE Water Softeners come with a comprehensive 5-year warranty on the control valve and a 10-year warranty on the resin tank against defects.
How do I know which size softener is right for my home?
Sizing depends on your household's water hardness level and daily water usage. You can use our online sizing tool or speak with a specialist to find the perfect grain capacity.