Returns & Exchanges
At NE Water Softeners, we want you to enjoy pure, soft water with complete peace of mind. If you are not entirely satisfied with your purchase, you may return your equipment within 30 days of delivery for a full refund or exchange.
Request Authorization
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) and specific instructions for your unit.
Prepare the Equipment
Ensure the water softener or filtration system is fully drained of water and securely packed in its original packaging with all included valves and fittings.
Ship the Item
Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location or schedule a freight pickup for heavy systems.
Inspection and Refund
Once our technicians verify the condition of the returned system, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing